METHODS OF PAYMENT

    You may pay for your purchases by three ways:
  • Bank deposit in the account*
    Alpha Bank
    Account Holder: PANAGIOTIS K. KTISTIS
    ΙΒΑΝ: GR5301402780278002002004638
  • Cash-on-delivery, with an extra charge of 2,5 euros.
  • Debit, credit** and prepaid cards, Visa, Mastercard, Maestro, Diners and American Express, with no extra charge.

*In case of payment by bank deposit, the processing of the orders starts after the verification of the payment.

Please note that When transferring money to our bank account at Alpha Bank through wire transfer from another bank any transaction expenses should be paid exclusively from the customer. Otherwise the order will not be processed until the total value of the order is paid.

**Paying with credit card

The online store of «PANAGIOTIS K. KTISTIS» accepts all credit cards Visa, Mastercard, Maestro, Diners and American Express. For purchases with your credit card follow the instructions in our online store. You will be asked to fill in the number and expiration date as well as the 3 digit number (CVV) on the back of your credit card.

Please note that there are no transaction expenses with this payment method even if your card is issued from a different bank. Your credit card transactions shall be performed on the secure electronic payments platform "Alpha E-Commerce" of Alpha and uses TLS 1.2 encryption with 128-bit (Secure Sockets Layer - SSL) encryption protocol and shall be subject to the bank's service security level. Furthermore, no details of your card are stored on kerinowishes.gr servers.

If you choose to pay by credit card you must be present at the receipt of your order with your credit card and your identity. In this case (ie. Payment by credit card) the receipt of the order is not allowed by any third person who demonstrates the credit card and wishes to pay for you. If the order is carried out for a company then the credit card used has to be corporate. That means that has to be issued on grounds of the respective company. Upon receipt of the order the owner of the corporate credit card should be present, with the card and identity.

 

METHODS OF DELIVERY

«PANAGIOTIS K. KTISTIS» undertakes deliveries of products throughout Greece.

Self pick-up

If during the submission of the order the client has chosen to collect the goods from our store at str. 28hs Oktovriou, Vonitsa Aitoloakarnanias, we will notify him/her by phone as long as his/her order is ready to collect. Order takeovers are always taking place during opening hours.

Courrier Delivery

Goods are delivered in the address indicated by the customer during the submission of the order. Any specific requirements should be provided by the consumer to «PANAGIOTIS K. KTISTIS». The shipping cost is calculated on the basis of the total volumetric weight of the goods. The calculation of the shipping cost is described in detail below.

Transport agency

In cases that the weight is more than 10 kilos orders can be shipped in cooperation with a transport agency, or any alternative method the client prefers. In such cases the client will be informed about the shipping costs by the sales department before the start of your order shipment.

Delivery time and availability

Delivery of the good is guaranteed within 5 working days from the day after the consumer has made a payment transaction online.

If the item purchased is not available, the sales department will inform the consumer via the contact details provided by the consumer.

In case of temporary unavailability of the good, «PANAGIOTIS K. KTISTIS» will communicate the situation to the consumer who may choose whether to wait until the product is available or to cancel the order and get a refund of the price paid.

In the event that the good is no longer available, «PANAGIOTIS K. KTISTIS» will communicate the fact to the consumer who can choose whether to order another item or to cancel the order and get a refund of the price paid.

Shipping Cost

Orders are shipped to the address indicated by the client during the submission of the order, via Speedex Courrier and there is an additional charge depending of the volumetric weight of the products. The client is being always informed for the exact shipping cost in the "My Cart" page after entering his address in his account details before the completion of the order. Our system calculates automatically the shipping costs and presents to the client the available shipping methods and their cost.

The shipping costs by weight are:

For entire Greece the shipping cost is 3,8 euros for orders up to 2 kilos and for orders above 2 kilos the cost is 1 euro more per kilo (Kg).
ex. 3 kilos= 4,8 euros, 5 kilos=5,8 euros and so on.

For heavy orders that shipping via courrier is too expensive, please contact us to try to arrange shipping with a transport agency or any other preferable option.

The prices mentioned above may not apply to geographical locations classified as "difficult to reach". In such cases clients will be notified by phone for the exact shipping cost before the shipping of their order.