The following terms and conditions regulate the contracts of sale between «PANAGIOTIS K. KTISTIS» and its clients. We encourage you to carefully read these terms and conditions of use before navigating and using services on this website. By browsing and/or using the services on the website you fully accept these Terms and Conditions of Use.

 

INTELLECTUAL PROPERTY

The website kerinowishes.gr is created by «PANAGIOTIS K. KTISTIS» and it is the online store for exhibition and trading of its products. «PANAGIOTIS K. KTISTIS»'s registered address is str. 28is Oktovriou, Vonitsa Aitoloakarnanias 30002, in Greece.

The names, images, logo's and distinguishing features representing «PANAGIOTIS K. KTISTIS» or/and its online store or/and affilitated third parties including their products or services, are trademarks and distinguishing features of «PANAGIOTIS K. KTISTIS» or/and of kerinowishes.gr or/and of the above third parties and are protected by community and international legislation relating to trade marks, industrial and intellectual rights and unfair competition.

Their presentation and exhibition in the kerinowishes.gr website, in any event should not be viewed as transfer or licensing of the right to use them. «PANAGIOTIS K. KTISTIS» maintains its exclusive rights of intellectual property in the design including all the contents of the website in regulation to the law 2121/1993 "On Intellectual Property", as amended and currently in force and the international conventions which Greece has signed. Any infringements of these rights of the company in any way incurs the responsibilities and penalties provided by law.

 

RESPONSIBILITY

kerinowishes.gr website can contain hypelinks to other websites, controlled by third parties. «PANAGIOTIS K. KTISTIS» is not in any way responsible for their content. In addition, the presence of a link to a non-«PANAGIOTIS K. KTISTIS» website or application does not imply approval or acceptance of responsibility by «PANAGIOTIS K. KTISTIS» regarding their content or their use. It is your responsibility to take all necessary precautions to ensure that whatever material you select to use is free of harmful elements such as viruses, worms, "Trojan or Trojan horse" and so on.

«PANAGIOTIS K. KTISTIS» will in no event be held responsible for any direct, indirect, special or consequential damages arising from the use of this application or other websites or applications that are accessed through a hyperlink, including, without limitation, damages such as loss of profits or turnover, interruption of business or professional activity, loss of programs or other kinds of data stored on your computer system or otherwise, even if «PANAGIOTIS K. KTISTIS» was expressly advised of the possibility of such damages.

 

SUPPLIED INFORMATIONS AND PRODUCTS

A description of the main characteristics of products can be found on the product pages of the website as well as prices, including VAT. Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at the discretion of «PANAGIOTIS K. KTISTIS».

«PANAGIOTIS K. KTISTIS» is bound for the completeness and the validity of the informations presented in the website kerinowishes.gr, both in the existence of the essential characteristics in the descriptions for every product provided and in the accuracy of the information regarding the services, provided by the website, without prejudice to any technical or typing errors, that have escaped our attention or have derived without our intention or in case of outages as a result of force majeure.

 

REGISTRATION

The registration and the use of services on kerinowishes.gr, is allowed only to adults, over 18 years old.

 

PLACING ORDERS

1. Select the goods you require from the Website and click “Add to cart”.

2. Click “Continue shopping” to add more products or “Show cart” if you want to see your cart and complete your order.

3. In your “Shopping Cart” page review the selected products and quantities. You can see the price with and without the tax, the tax amount, any additional costs like shipping and the total of your order. Then you can choose payment and delivery options.

Read the terms of use and check the box if you accept them and click “Check out now”.

4. If you are a new user you will need to enter an email address and create a user name and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address.

5. When you fill the required fields, click “Register and check out” and you will be transfered back to your shopping cart. Review your details and click “Confirm purchase” to place the order. If you choose to pay by debit or credit card you will be transfered automatically to the safe payment getaway of the bank we collaborate. You may enter your card details there. We do not collect or store your card details for security reasons.

6. When order is placed you will see a success message from the website. You can write the order number and see again your order details and print it if you want or at any time by visiting your order history of your account. You will also receive within minutes a confirmation email from us at the address you provided with a copy of your order. Check your inbox and spam folder because sometimes we have been informed that mistakenly emails are perceived as spam.

7. When an order is placed our sales department checks the availability of the products you ordered and when your order is ready for shipment, we will contact you using the information you have given us to let you get to pick up or delivery time depending on the receiving method selected.

 

PROTECTION OF PERSONAL DATA

During your visit to kerinowishes.gr, «PANAGIOTIS K. KTISTIS» may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries.

Receiver of the personal data is «PANAGIOTIS K. KTISTIS», and the data are transferred and stored to servers of companies we collaborate with, and who are bound by a signed commitment for the security and no further transmission.

The users of kerinowishes.gr have the right at any time, to correct the data they have declared, to update it, modify or to demand no further processing or deletion of their data, by communicating with the customer service through the link "Contact Us" in kerinowishes.gr.
The personal data you declare in any webpage of the website kerinowishes.gr, are exclusively used to service your transactions with us, the improvement of the services provided and to ensure the operation of the corresponding services and is not allowed to be used by any third party according to the law 2472/97. Exceptionally personal data are transmitted and communicated in courts and public authorities, where imposed by law or judicial decision.

The credentials that identify you, are two: your Username and your personal secret Password , that anytime you can use them to access your personal data. The only one who has access at your personal details is you by using those credentials and you are resposible to keep them secret from any third persons. In case of loss or leak to third persons you have to notify us immediately, otherwise the online store of «PANAGIOTIS K. KTISTIS» is not responsible of use of your credentials by unauthorized persons.

If you have any enquiry or proposal or statement regarding this issue please contact us through the communication form at https://kerinowishes.gr/en/contact-us

 

DEFECTIVE PRODUCTS WARRANTY

The products delivered are in compliance with the characteristics shown in the related descriptive or technical specifications sections, according to the product purchased by the consumer.

«PANAGIOTIS K. KTISTIS» is liable to the consumer for any inherent flaws/defects existing at delivery of the good.

In any event in which the goods delivered have inherent flaws/defects, the consumer has the right to have the compliance of the goods restored or the replacement thereof or, if this is not possible, refund of the price paid.

Without prejudice to the enforceability of the remaining provisions contained in Directive 1999/44/EC, the aforementioned right incurred by the consumer provided that the delivered good is used correctly, in compliance with its use and as provided in the instructions accompanying the product purchased by the consumer. In particular, the above warranty does not apply to goods that have inherent flaws/defects that the consumer was aware at the time of conclusion of the contract or that could not have been reasonably ignored.

 

RIGHT OF WITHDRAWAL

The consumer may exercise the right of withdrawal. In particular, the consumer is entitled to withdraw from any contract with «PANAGIOTIS K. KTISTIS» without any penalty and without specifying the reason within the term of 14 working days from the receipt of the goods. (Law 2251/1994, article 4 par. 10 and 11, On Consumer Protection). The costs of returning the goods to «PANAGIOTIS K. KTISTIS» are borne by the consumer.

The right of withdrawal is the responsibility of the consumer in relation to any good purchased by him/her on this website, except for personalised or bespoke items, any items which deteriorate or expire rapidly, magazines, any items that are sealed for health protection or hygiene reasons if you have unsealed them.

 

Methods to exercise the right of withdrawal

    The right of withdrawal is performed:
  1. By forwarding a registered letter, including the Returns Form completed, at the address:
    «PANAGIOTIS K. KTISTIS», str. 28hs Oktovriou, Vonitsa Aitoloakarnanias 30002.
    You can download the Returns Form here Returns Form
  2. By sending us email with the Returns Form attached at the address customers-service@kerinowishes.gr

The goods must be returned to «PANAGIOTIS K. KTISTIS» complete with all accessories and everything that was originally delivered to the consumer, as well as packed in its original wrapping. The goods must be returned within 14 working days from the day the consumer decided to withdraw from the contract.

If the right of withdrawal is exercised by the consumer pursuant to the provisions of this clause, «PANAGIOTIS K. KTISTIS» is obliged to reimburse the amounts paid by the consumer within 14 days from the date «PANAGIOTIS K. KTISTIS» received the communication sent by the consumer about his decision to withdraw from the contract. «PANAGIOTIS K. KTISTIS» will refund the amounts paid by the consumer by bank deposit or by refund to the consumer's credit card if that method of payment was used.

«PANAGIOTIS K. KTISTIS» has the right to reject any products returned using any other methods other than those specified above, as well as products for which the consumer has not fully paid the cost of return, or has not complied with the manner and the time detailed as per notification to exercise the right of withdrawal.

 

EVENTS OUTSIDE OUR CONTROL

    «PANAGIOTIS K. KTISTIS» will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside «PANAGIOTIS K. KTISTIS»'s reasonable control (a 'Force Majeure Event'). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond «PANAGIOTIS K. KTISTIS»'s reasonable control and includes (without limitation) the following:
  1. Strikes, lock-outs or other industrial action.
  2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
  4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  5. Impossibility of the use of public or private telecommunications networks.
    6. In the event of a Force Majeure Event «PANAGIOTIS K. KTISTIS»'s performance is deemed to be suspended for the period that the Force Majeure Event continues. «PANAGIOTIS K. KTISTIS» will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

 

COMPLAINTS

«PANAGIOTIS K. KTISTIS» takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through the Website please call 24330 05331 or email customers-service@kerinowishes.gr . To assist «PANAGIOTIS K. KTISTIS» in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

 

DURATION

The users understand and agree that kerinowishes.gr preserves the exclusive right to interrupt the use of the passwords to its services or/and interrupt supplying of its content to users considering that have violated the letter and spirit of these terms.

 

MODIFICATION OF PRESENT TERMS

«PANAGIOTIS K. KTISTIS» preserves the right to modify unilaterally or update these terms and conitions of use. «PANAGIOTIS K. KTISTIS» undertakes to inform the users of any modifications as well as of any change, through this website. It's clear that any changes on the terms does not affect orders that are placed prior of the terms changes.

 

FINAL TERMS

The above terms and conditions of use of kerinowishes.gr and any change or modification, are interpreted according to the principles of good faith and commercial usage and regulated and supplemented by by the Greek law, the law of the European Union and the relevant international treaties. If any provision of the above terms contradicts the law, will automatically cease to have effect and will be removed from these terms, without in any case, affecting the validity of the rest of the terms.
This is the global agreement between «PANAGIOTIS K. KTISTIS» and the visitors/users of its website and its services. No changes of these terms will be considered and be part of this agreement, if not expressed in writing and have not been incorporated into this agreement.